Retail and shopping is changing faster than it ever has before, and Covid-19 has added another level of disruption and acceleration. These changes have massive implications for retailers and brand owners. In this session Mike will explore the changes in retail around the world and the changes in shopping behavior that are driving this with a particular focus on what has happened during the course of 2020 and the lasting impact this might have. Using research from the US and elsewhere as well as case studies and examples, Mike will share insights into how and why shoppers do what they do, and what brands and retailers need to do to survive and thrive in the disrupted retail future. 
Dit is een engelstalige presentatie.